FAQs

Trusted & Reliable Garage Door Dealers in San Ramon, CA

Welcome to our FAQ page where you'll find answers to many common questions about our company and garage doors in general. We hope you find this information helpful. Please contact at or via e-mail at with any additional questions.

Q. What do I need to do to maintain my Garage Doors?

A: If your garage doors are made of aluminum or vinyl you should wash the exterior face with mild detergent every couple of months to improve the appearance and remove corrosive elements like salt and soot. If your garage doors are exposed to excessive levels of these elements you should clean them more frequently. If your garage doors are constructed with a timber finish you should follow the manufacturer's maintenance recommendations.

Q. I have a motorized garage door opener. How do I open or close my garage doors if the power is cut?

A: Most garage door openers are equipped with a manual release handle that will disengage the doors from the lifting mechanism in an emergency. In most cases you will find a pull cord assembly located near the area where the assembly mounts to the doors. By simply pulling the cord you can disengage the lifting mechanism and operate the doors manually.

Q. Why should I have my door springs adjusted within a couple of months of installing a motorized opener?

A: Springs are initially adjusted for the specific height of our garage doors and may become stretched after an initial working period which can affect the operation and require an adjustment to either the sensitivity settings of the motor or adjustment of the springs themselves.

Q. My garage door opener doesn't operate using the wall mounted controller.

A: There are a number of possible reasons.

Q. Why doesn't the remote control work intermittently or only from short distances?

A: There are a number of variables. To isolate the cause:

Q. How can I minimize the noise created by my motorized garage door opener?

A: To reduce the amount of noise created by your motorized garage door opener you can install a vibration isolator kit. These kits mount between the motor assembly and the rafters to insulate noise. If your opener is equipped with a metal chain you might also consider replacing it with a rubber belt if possible.

Q. The chain appears a little loose. Is that normal?

A: It is normal for the chain to sag slightly when the garage doors are in the closed position. Unless you notice jerking when opening or closing the doors there is probably not a problem. If you do notice jerking you should have a qualified garage door technician examine and adjust the chain if necessary.
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